Today, I could not get any of my files to open. Then Webroot showed up.

[Hugh_Lebowski]

11. Okay, a few things ...

Is this Windows or Apple or Android (like a tablet or chrome-based laptop)?

Which version of the OS?

What does 'I could not get any of my files to work' actually mean? If literally none of your files 'worked' your computer would not even boot up, because your entire operating system is a collection of files. In order to even see anything but a blank screen, 'files' have to 'work'.

So, what does 'work' mean in this context? What kind of files? Like photos wouldn't open, or no files in a particular directory would open, or programs wouldn't start, etc? Or does this just happen when trying to open specific file(s) you downloaded recently?

Is this a new computer or one you've had a long time, and this Webroot stuff has appeared from nowhere?

And lastly are you sure Webroot was not already on your computer, perhaps pre-installed by the maker of your computer?